Branch Administrator - Ongwediva

Purpose

Pupkewitz Megatech is seeking a highly organised, commercially astute and customer-focused Branch Administrator to support the day-to-day operation of our Ongwediva branch. The ideal candidate thrives in a fast-paced retail environment and lives our Purpose, Vision and Code of Honour every day. Working closely with the Branch Manager and across Megatech's matrix structure and centres of excellence, you will drive operational excellence through branch administration, financial controls, customer service, sales support and inventory coordination, contributing to sound governance, exceptional customer experiences and business profitability.

Requirements

• Completed NSSCO/NSSCAS or Grade 12.
• NQF Level 7 Degree in Commerce, Business Administration, Finance, or Marketing (preferred).
• Minimum 3 years’ experience in branch administration, finance administration, sales support, or customer service within a retail, wholesale, or technical environment.
• Strong numerical, analytical, reconciliation, and reporting skills.
• Proficiency in the Microsoft Office Suite, with good Microsoft Excel skills.
• Experience electrical, solar, lighting or low-voltage or in the retail industry would serve as an added advantage.
• Multilingual ability will be an added advantage.
• Code B Driver’s license.

Key Result Areas

• Support the Branch Manager with daily administration, coordination, and effective branch operations.
• Maintain accurate branch records, including sales documentation, customer information, cash records, PODs, credit notes, refunds, stock records, and report.
• Manage cash handling processes, including cash-ups, petty cash, refunds, exchanges, EFT confirmations, and payment controls.
• Assist with financial administration, including expenses, customer account applications, debtor and creditor queries, and credit note processing.
• Provide excellent customer service by assisting with enquiries, complaints, returns, refunds, and after-sales support.
• Support sales activities through quotations, pro-forma invoices, payment confirmations, and customer administration.
• Monitor stock availability, replenishment requirements, and inventory accuracy.
• Assist with daily cycle counts, stock takes, interbranch transfers, POD follow-ups, and stock documentation.
• Support effective merchandising and branch presentation standards.
• Assist the Branch Manager with staff scheduling, attendance, leave administration, overtime, and general staff coordination.
• Promote effective communication, teamwork, and operational efficiency within the branch.
• Ensure all customer accounts across the Northern Branches are accurately maintained, with payments promptly verified, processed and allocated.

Personal Attributes

• Results-driven with strong ownership and accountability.
• Hands-on, decisive leader with high integrity.
• Exceptional communication skills with a solutions-oriented approach to problem-solving.
• Commercially minded and solution driven.
• Must be agile, energetic, and must have a high level of emotional intelligence.

Why Join Us

• Be part of a trusted Namibian brand with exciting growth opportunities.
• Develop your skills in a dynamic retail and technical environment.
• Join a team that values teamwork, innovation, and excellence.
• Make a meaningful contribution to our customers and business success.